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Small businesses and start-ups need to keep their costs low but also need to remain competitive when they’re going up against larger players. VoIP ticks both those boxes when it comes to a business telecom solution. 

Whether you’re choosing your business phone service for the first time, or looking to replace your existing in-house telecoms, we’re going to tell you why we recommend VoIP.

What Is VoIP? 

VoIP stands for Voice Over Internet Protocol. It is a technology which converts analogue sound signals into a packet of digital information that can then be sent over the internet in the same way as any other type of data. Many VoIP platforms are compatible with hardware desk phones but can also be used as an application on your desktop, laptop, or mobile phone. This means all you need to get started with VoIP is a headset with a microphone.

What Are The Benefits Of VoIP For Small Businesses? 

– Advanced Features
VoIP platforms can integrate several advanced features which would have previously required an in-house switchboard as well as adding new capabilities only available with digital technology. 

  • Hunt groups allow calls to be automatically routed to available team members. 
  • Voicemails can be forwarded directly to your email. 
  • Auto-attendants can help direct customers to the appropriate department or team member for their query. 
  • Calls can be transferred between departments or converted to conference calls without needing to redial. 
  • Call recordings can be stored in a cloud environment.

– Easily Managed  
The entire VoIP platform can be monitored and controlled from a single dashboard interface. You can add and remove users, download voicemails, or change passwords easily. 
Perfect For Remote Work
Because VoIP platforms can run as software on a laptop or as an app on a mobile phone, they are perfect for remote workers. Employees can make and receive calls on the same number whether they are in the office, at home, in a co-working space, or commuting on a train. This also helps save you money on business mobiles as running the VoIP app on a mobile removes the need for employees to carry around a second mobile device with them when they’re on the go.

Unified Communications  
Many VoIP platforms are also Unified Communications platforms. This means that as well as offering voice calls, they also provide other business communications services like video calling, text messaging, and live chat – all from a single, unified interface. 
VoIP’s costs are scalable, as there is only an incremental increase in your monthly bill to add an additional user to your existing VoIP platform. This makes VoIP ideal for growing businesses as the platform can scale with them. Analogue phone lines are not scalable so you would have to over-procure them in order to future proof your business.

Because VoIP doesn’t require any specialist hardware, and you can get started with just a headset and microphone, there is no upfront cost to start using VoIP. You only need to pay a monthly service fee for access to your chosen VoIP platform.  

This can be much more affordable for smaller businesses when compared with the high capital outlay required to install new analogue phone lines.

How Carden Telecoms Can Help Businesses With VoIP 

For the ordinary user, deploying and managing business VoIP systems can seem complicated and time-consuming. Carden Telecoms solves this by offering a completely managed VoIP service. Our expertise and technical support are bundled into your VoIP package. Many of our VoIP packages also include free handsets. To revolutionise your business communications with VoIP, speak to our team today.

Author: Dave King

Dave King is the Co-Founder and Director of Carden Telecoms and the wider Carden IT Group. Dave is experienced in business telecoms with a focus on cloud telephony and connectivity services.

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