hand using phone with glowing web interface hovering above it

You’re probably familiar with “the cloud” as something from the realm of computing. But did you know the cloud as a part to play in your business’s phone system too? Let’s take a look at how cloud telecoms could benefit your team and your customers.

What Is “The Cloud”?  
In the context of technology, “the cloud” refers to computing resources which are not stored on your premises. This is normally in the form of a public cloud platform. Users can pay for the computing power or storage they need without needing to invest in hardware upfront.  

A common use for businesses is to store large amounts of data in the cloud, but in fact, most technologies that could function on-premises can also work in the cloud. This includes telecoms technology. 

For example, rather than having an on-premises PBX system, you could use a cloud-based phone system.  

What Are The Benefits of Cloud Telecoms?  

Businesses who utilise a hosted phone system via the Internet are charged on an “as needed” basis, meaning they only pay for what they use. Also, as there is no upfront cost for using cloud telecoms, it’s a great option for small businesses that don’t have large amounts of capital on hand.  Internal calls between users own the same cloud VoIP platform are always free. 

Because you only pay for what you use, you don’t need to worry about future increases in your staffing levels or service use. You can add new users to a cloud telecoms system for only a small monthly increment. This makes cloud telecoms the obvious choice for any growing business.  

Use The Same Number Across Different Locations  
Because you can use the same number wherever you are in the world, this also makes cloud-based telecoms the perfect choice for businesses with more than one location. It gives you a unified communications platform that your teams in different locations can all use. In practice, this means a sales team member in London and a support team in Edinburgh can both call customers from the same number.  

Keep The Same Number When Your Business Relocates  
Previously, if a company relocated their premises, they had two options: get a new number or pay to keep their old number and forward it to their new one. By transferring the phone number to the cloud, you can eliminate this stress and expense.  

Take Phone Calls Anywhere, On Any Device  
Because all you need to access your cloud VoIP phone services is an internet connection, you can access it from anywhere. You can make and receive calls on the same number whether you are using a desk phone in your office, or using a laptop and microphone at home. Cloud VoIP platforms can run on almost any device. You won’t miss as many calls, which means better customer service for your clients. 

Business Continuity  
Businesses are turning to the cloud to safeguard themselves against potential disasters. Using the cloud, calls can be automatically rerouted to remote sites or team members’ mobile phones if site connectivity fails. 

Hopefully this has been a useful overview of some of the benefits of moving your business’s telecoms to the cloud. At Carden Telecoms, we’ve helped businesses of every size to revolutionise their communications using cloud-hosted VoIP technology. To learn more about how cloud telecoms could help your business, speak to our team today. 

Author: Dave King

Dave King is the Co-Founder and Director of Carden Telecoms and the wider Carden IT Group. Dave is experienced in business telecoms with a focus on cloud telephony and connectivity services.

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