A phone call is an excellent tool for building rapport with a customer. Albert Mehrabian wrote in his 1971 text “Silent Messages” that tone of voice accounted for 38% of the information encoded within a statement – needless to say, tone of voice is absent from all text-based communications.
Socially we tend to be more polite on the phone, people rarely start emails by asking how someone’s day is going or even by introducing ourselves. These small gestures can go a long way toward building a rapport and for whatever reason, they seem to come more naturally over the phone when compared to the abrupt nature of most emails.
Even in today’s rapidly technologised age many customers still feel unsure about using digital technology for communication for reasons such as age, technical knowhow, disability or security. For these customers especially it is important to have robust and professional telephone communications in place.
For teams to work together well, they need to know each other. When everyone worked in an office together this was easy, but today a “team” may exist across continents, meeting in person rarely (or even never). In order to maintain rapport and a good working relationship it is a good idea for people to talk – and we mean actually talk – to each other. Inflection, accent and tone tells us more about a person than their mail signature does and it’s important that team members feel like they know each other as people – not just as addresses or icons in a list of contacts.
For more staff with dyslexia or a visual impairment, the option of non text-based communications methods is vital.
Phone calls have been around for over 150 years and they’re not going anywhere soon – because no matter how many communications tools we have access to, some ideas are just better delivered through speech.
Excellent IT provider. Our business was running an out-dated phone system and a variety of different windows packages. With the help of Carden IT, we were able to overhaul our entire IT infrastructure. The staff are very knowledgeable, patient and good value. Highly recommend.
We have been using Carden for many years to look after our telephone and broadband systems and couldn't be happier. Great service and super fast to respond to any enquiries. Would definitely recommend.
At PH Beck we have been using Carden for years. We use Carden for various support and services, one of which is for our phones and broadband. Carden provide us with a great phone system that has many features beneficial to our company. The broadband is of great speed and we would highly recommend Carden to help your business, like they have done for us.
Carden Telecoms have a great team, offer a super fast service and are always helpful.
Carden have been our Telecoms provider from day one and we highly recommend their services.