Using managed telecoms, also known as managed telephony or managed voice services, comes with several benefits for your businesses. Managed telecoms services enable your business to delegate phone system maintenance to third parties. This allows your team to focus on more critical tasks.
In a normal workload, phone systems are often ignored — after all, running a business is enough to keep most teams occupied! Sales, on the other hand, are made over the phone. You risk downtime and dropped or missed calls if you don’t have a good voice network in place.
Let’s take a look at some of the ways managed telecoms could benefit your organisation.
Our telecoms experts are always on hand to help improve your business phone systems. This includes our telecoms support helpdesk and your own dedicated account manager.
First, our team will do when partnering with your business is to conduct a thorough assessment of your existing telecoms. From there we will identify areas for improvement and suggestions for improvements. This might be suggestions like…
- Hosting some/all of your telecoms infrastructure in the cloud.
- Combining multiple contact methods into a unified communications channel
- Upgrading your broadband internet connection to be able to handle increased bandwidth demands (from technologies like video calling)
Through our expertise and technology, we can replace outdated and expensive telecoms products with newer, more efficient, and cost-effective alternatives.
We’ve helped some of our customers improve their business phone service by replacing on-premises hardware with cloud-hosted alternatives. This also saves them money in the long terms as cloud technologies do not require maintenance. Others have used VoIP apps to run a separate business phone line on their employee’s devices. This allows them to forgo the purchase of a business mobiles – saving them thousands in the process.
The term ‘unified communications’ refers to the integration of numerous communication mediums into a single platform. Combining voice calls, live chat, and instant messaging would be an example of unified communications. By employing a unified communications strategy, you can better follow conversations with consumers across numerous communication mediums.
You can merge these contact methods, as well as data like contact information, into a single platform. This streamlines your customer service and lets you track conversations to ensure customer demands are met.
Hosted VoIP is the most common platform for managed voice services. Because this network is hosted in the cloud, you can easily add new users with just a few clicks.
Software updates can also be pushed out to all users simultaneously. This makes scaling your business affordable and simple. You can also remove users just as easily.
A Single Point Of Contact For Your Comms
Having a single provider for all of your business telecoms will surely be more straightforward than having several providers.
Every one of our managed telecoms customers has a dedicated account manager assigned to them. They’ll be your single point of contact. This means that if you have any questions, you’ll only have to call or email one person.
With a single telecoms provider, the practicalities of having a business telecoms provider become much more convenient. You’ll get a single invoice with a single monthly payment, so your finance department will have a lot less work to do. Furthermore, your contract will include an industry-leading service level agreement (SLA). This ensures that your business communications services are held to a high standard.
Hopefully this has been a good overview of the benefits of telecoms managed services. You should now have a better idea of how partnering with Carden Telecoms would help your business. You can learn more about our services and book a consultation with our telecoms experts by speaking with our team.