Support

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Telecoms Support

How Do You Benefit
From Our Support Services?

We understand that communication sites at the heart of modern business and that any period of downtime can quickly turn into a financial loss. That’s why all of our broadband and phone line plans come with dedicated, round the clock support. 

Our dedicated telecoms support helpdesk is able to diagnose and address over 90% of customer queries remotely and our telecoms engineers are available to travel to your premise as and when required. All our broadband and business phone lines come with industry-leading service level agreements (SLAs). 

Got An Issue?

Trust Our Experts

Our support staff have decades of combined experience working with a variety of both analogue and digital telecoms platforms. As well as having a solid understanding of all things telecoms, each team member has their own speciality, such as VoIP, leased lines or WiFi troubleshooting. Our support team takes pride in always communicating with our customers in easy to understand plain English and not in tech-jargon – after all, their job is to make things simpler, not more complicated. 

Each of our customers have their own specific remote engineers assigned to them. When calling in with a query, their call will be automatically directed to one of their assigned engineers. This means you have the same contacts every time. They get to know your business, its setup and its needs so they can provide you with personalised support.

Our Services

How Can We Help?

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