On-Premises Phone Systems
Ideal for sole traders, small businesses or anyone looking to stay on top of their incoming calls. It provides:
Out of hours call routing, automatically redirecting calls to online channels or a designated phone number (such as your mobile)
Comprehensive data and statistic on your call volume, missed call rate and peak times. Allowing you to better allocate your resources.
Email alerts for missed calls, meaning that a missed call no longer means a missed opportunity.
Disaster recovery options to reroute calls to mobiles or online channels should you have a telecoms failure.
Call routing by date, allowing you to maintain service even on weekends and holidays.
Location based call routing that ensures that customers are automatically directed to your nearest branch or most relevant department.
Load balanced calls to best utilise your resources
Call queuing, ideal for periods of high call volume.
An Interactive Voice Response menu, providing options to route the call to different departments.
Customisable menu options
Custom answer messages, personalised depending upon the call’s source.
Carden look after all of our IT and mobile phone needs. We find the team to be approachable, speedy and efficient. We have had difficult relationships with former partners but I don't have a bad word to say about Dave, Jeremy and the rest of the team.