No one enjoys missing a call, squandering a sales opportunity, or letting down a customer. Calls are crucial and missing them can result in customer dissatisfaction and lost sales. Let’s take a look at some of the ways our enterprise telecoms solutions you never miss that all important call.
Virtual Call Queues
With “call queuing”, callers join a virtual queue based on when they call you. This is an excellent solution if you have limited employee numbers and would otherwise miss calls when all your team members are busy.
Hunt groups are a collection of telephone extensions that are all set to call at the same time. For example, you might want to group people by department, so that everyone in sales gets a call at the same time.
You can have as many hunt groups as necessary, and these groups can be completely customised according to the structure of your business. Hunt groups can also be set up to ‘spill over’ into another. This means that even if your entire sales team is busy, you won’t have to worry about losing the call because it can be picked up by a different hunt group.
Having accurate information and oversight is vital to running an efficient business.
Using call reporting, all of your call statistics and analytics can be displayed to staff members via call reports and wallboards. This can include information such as the number of calls in queues, queue time, missed calls, returned answered calls, and more. The information shown gives you a clear picture of how your company and its telecommunications work. For instance, you can use the reporting tools to detect peak calling periods and ensure that extra people are available during these times to help reduce wait time and missed calls.
The data will aid personnel in improving time management and decision-making so that the company can give a better experience to consumers and callers. Our team of telecoms experts can help you analyse your call data and suggest methods and technology to improve the efficiency of your telecoms infrastructure.
Using availability settings is another useful method to avoid losing calls. May hosted VoIP platforms includes these features as standard. You can set your phone system to automatically redirect calls to an available colleague or send them straight to voicemail. As well as manually marking yourself as either “Available” or “Not available” you can set your availability ahead of time – the same way you would set an away message on your email.
Some VoIP platforms can even sync with your Microsoft Outlook and calendar automatically. They can pull information directly from your calendar and update your availability as needed.
Voicemail to Email
Most office workers are far more diligent about their email inbox than their voicemails. Voicemail to email delivers voicemail messages from missed calls directly to a designated email inbox. Each voicemail is sent as a separate email attachment. This is a great solution for team members who may often be away from their desk phones. For example, salespeople who are travelling to meet prospective clients. With voicemail to email, they can work remotely and still have access to their voicemail.
Call logging can help prevent calls from being missed. By keeping track of all incoming and outgoing calls, you are less likely to miss any. If you notice that calls are going unanswered, you can use your call log data to adjust your hunt groups to avoid missed calls in the future.
These are some of the ways that modern telecoms services prevent you missing that all-important phone call. If you’re tired of your unreliable telecoms and looking to upgrade, speak to our team today.